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British holidaymakers slam ‘disgusting’ hotels easyJet are putting them up in after axing flights – as travel experts warn airline’s last minute cancellations will be ‘the first of many’ amid summer of travel chaos
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British holidaymakers are slamming easyJet for putting them up in ‘disgusting’ and ‘dangerous’ hotels after the airline cancelled their flights and left them stranded.
EasyJet axed 1,700 flights scheduled for July, August and September as a result of ‘unprecedented’ air-traffic control delays, affecting around 180,000 holidaymakers.
Some passengers were told their flight home was cancelled while they were waiting to take-off, leaving them stranded and dependent on an easyJet-provided hotel which been riddled with dirt, grime and even cockroaches.
Experts have warned that travellers should expect further disruptions this summer as airlines are forced to ‘reduce their flying programme’ amid a series of strikes and air traffic control delays.
Paul Charles, chief executive of the travel consultancy The PC Agency, has warned that the weekend’s disruptions are only the ‘start of a bandwagon effect’, telling the Telegraph: ‘EasyJet will not be the only one, there will be others.’
British holidaymakers are slamming easyJet for putting them up in ‘disgusting’ and ‘dangerous’ hotels after the airline cancelled their flights and left them stranded
Passengers have complained that their easyJet-provided hotels have been riddled with dirt, grime and even cockroaches
A traveller heading to Liverpool from Cyprus last weekend was among the thousands displaced by easyJet’s last-minute cancellations.
Clare, posting about her journey on Twitter, has slammed the airline over the ‘horrendous’ hotel she was placed in.
She claims that she did not arrive at the hotel until 2am and that it was in terrible condition.
‘I didn’t sleep a wink,’ she penned. ‘With cockroaches, room was dirty, the bed was awful. This isn’t the way to treat paying customers.’
Her comments were echoed by holidaymaker Zoe Wright whose flight home from Lanzarote was also cancelled.
She sarcastically ‘thanked’ easyJet for ‘cancelling our flight home’ and ‘checking us in to the most disgusting, dangerous hotel on the island at nearly midnight’.
Ms Wright added: ‘I’m having to sleep on the floor as the ceiling fan is hanging off and can’t be turned off without injury!’
Under UK law, airlines must provide travellers with care and assistance if their flight is significantly delayed or cancelled.
The law requires that an airline provide passengers with accommodation – usually at a nearby hotel – if their flights is re-routed the next day, as well as transportation to and from the accommodation.
However, it does not appear that there is a requirement of what type of hotels airlines are required to place travellers at.
MailOnline has approached easyJet for comment.
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